You can read all information on our Rigid Hot Tub delivery process here.

Unfortunately, we are currently unable to deliver any Clearwater chemical products to Northern Ireland addresses.

If your hot tub order includes chemicals or accessories, these will be dispatched in a separate package via a different courier to that of your hot tub.

Bundled items may be shipped separately and arrive at different times.

Orders placed after 2pm may not be dispatched until the following working day.

Orders placed on Saturday or Sunday will be dispatched on the next working day (Monday).

Please note: This service is only available for UK mainland addresses, with postcode and location restrictions. This delivery method will be displayed in the checkout if your delivery address entered is eligible.

Large items are delivered using a 2-man service for safe and efficient handling.

Please be aware that most hot tub orders will arrive on a pallet, and you will need to be present to receive the order.

Working days are Monday to Friday, excluding Saturdays, Sundays, and Bank/Public Holidays. Please allow extra time during holidays.

Yes, certain remote areas may require additional time for delivery, even with our standard service.

Please allow 4‑6 working days (excluding weekends and public holidays) for delivery to remote areas.

Unfortunately, we are only able to deliver to UK and Channel Islands addresses. At this time, we are unable to offer international delivery.

If there are obvious signs of damage, we would advise that you refuse delivery and contact us immediately.

If you were unable to receive the package in person and discover the damage after receiving the order, please contact us immediately. Retain all packaging and ensure this remains intact as proof of damage upon delivery for the claim process.

You can return unused items in their original condition and packaging within 30 days for a full refund of the purchase price.

Products sold as outlet stock may have damaged or imperfect packaging but remain fully functional and are sold at a discounted price. By purchasing outlet products, buyers acknowledge and accept the imperfect condition of the packaging, and these products cannot be returned due to packaging damage alone.

The Free Gift must be returned with the original item. If not, we may deduct the gift’s value from your refund.

If you are returning an unwanted item, unfortunately your original delivery fees will not be included as part of your item refund.

Return shipping including the purchase of return labels with couriers will need to be the responsibility of the customer. If you wish to return your item for reasons such as inaccurately described, or the wrong item was sent please contact us as soon as possible.

If applicable, restocking fees will be displayed during checkout and noted on your packing list.

For full details, please refer to our refund and returns policy.

Refunds are processed within 5‑10 business days after the return is accepted and will appear on your credit card statement within one or two billing cycles.

If you wish to return your unwanted item, please use our returns portal.
Please contact us if your item is faulty or damaged.