App getting started guide

Click on the links at the top pf the page to download the right app for your device.

Make sure your Smart phone is connected to your home WiFi and Bluetooth is turned on.

To start off, you might need to bring your Lay-Z-Spa pump indoors to establish a connection.

1. To check that you have a strong WiFi signal, the wireless symbol on your phone should give you an indication.
2. The more bars you can see, the better your connection. When setting up, you’ll need to be in an area of full WiFi strength.
3. Once you’ve established a strong connection, if you wish to move your pump and spa to a different location, you’ll need to ensure at least 3 bars of signal.

1. Turn on your pump using the control panel
2. Hold down the WiFi button until you see the WiFi icon flashing

1. Your Smart Phone should be connected to your home WiFi and Bluetooth is turned on.
2. Check that your pump is in Connection Mode (WiFi symbol flashing)
3. Open the Lay‑Z‑Spa® app and follow the on‑screen instructions.
4. Register on the app with all of the information required and set a memorable password. Once you’ve registered and logged in, the App will keep you logged in for convenience.
5. When prompted, ensure that app notifications are allowed.
6. Connect your smart device to WiFi within the app using your home WiFi password
7. Once connected, you’ll be taken to your WiFi settings for your phone so that you can connect your pump to the WiFi.
8. Select the type of pump you have
9. Connect to your pump – it will be named ‘BW‑LAYZSPA‑XXXX’ within your available WiFi connections.
10. Your smart phone should now try to connect to your pump 
11. Once connected, you’ll be taken to the app’s control panel where you can begin using your app!

You should now be able to control the smart features of your Lay-Z-Spa pump. Test a couple of functions to make sure they work and you're good to go.

You can only connect one device to your Lay-Z-Spa pump.

1. Check that your pump is in connection mode:
   You should see a slow flashing green/red WiFi LED on your pump control panel. If this isn't what you're seeing, please refer to Step 1 of the connection guide.
   
2. Is your internet working?:
   Your spa requires internet access to connect. If your internet is not working please contact your provider.
   
3. Check your WiFi Password and Network name are correct.
   If you are unsure whether you have the correct details consider using a friend’s phone to be sure.
   
4. Are you in range?
   For initial setup we recommend moving the pump alongside your WiFi router then gradually move it away. If your pump is out‑of‑range there are a number of WiFi extender products available from your local computer store.
   
5. In your phone app settings make sure the Lay-Z-Spa app has access to "Location" and "Bluetooth".

Make sure you have your WiFi password handy. This should have been supplied by your internet provider and is often written on the back of your wireless router.

Please follow the ‘Forgotten my password’ instructions on your app. Simply add your email address that you registered with and you’ll be sent an automated email with instructions on how to create a new password.

Your pump is now in connection mode and ready for you to start the process of connecting to WiFi.

There is an error in connecting your pump to WiFi. The pump has the WiFi connection details but is unable to connect. This may be a problem with your router or as the result of changing your home wireless router password or changing set up.

Once set up and your pump is connected the WiFi, you can use your smart phone from anywhere to control your spa! From home, the office or your car, you can make sure your Lay‑Z‑Spa® is set up and ready for when you need it most!

If you change the name of your WiFi name or password, you will need to go through the re‑connect process again.

1. Remove your current spa from the app.
2. Hold down the WiFi button for 5 seconds until you see a slow flashing LED.
3. Restart the connect process using your app.

An E15 code suggests that there might be an error with the WiFi module. Please contact out Lay-Z-Spa Customer Care Team.

Having issues connecting to your pump or setting up your app? Visit Product Support