Leaking Water

 

Leaking from base of pump

There may be a perished or damaged washer or seal inside the pump. (Please do not open your pump as this will void your warranty).

To solve this please follow these steps:

1. Turn the pump off using the On/Off power button on the pump display
2. Move to the power supply, turn the power off and remove this from the socket
3. Remove the pump from the liner by placing the stopper caps within the spa over the debris screens
4. Unscrew the 3 couplings A, B and C
5. Place the grey cap on the A pipe on the liner to stop any water leaking form this pipe
6. Using a hosepipe, flush water in through the pumps B pipe which should then come out the C.
7. Complete this for about 2 to 3 minutes
8. Once this has been completed, switch the water flow from in through the C and out again through the B
9. Once you have completed this for roughly 2 to 3 minutes, re-attach the pump to the liner
10. Please ensure the stopper caps have been removed from the inside of the liner before use

You can also see our video which takes you through this process here

Leaking from pipe 'A' on liner

There may be water in the massage seam (this is perfectly normal).

The black cap must be placed over the A pipe, and the stoppers caps over the B and C pipes when the pump is removed from the liner.

Leaking from connections

This could be due to cross-threaded couplings. Unscrew the connections then reconnect making sure not to cross-thread. 

Over time, washers within the couplings may become perished or worn out due to hard water or incorrect chemical maintenance. These are within each of the coupling, A (largest), B and C.

To solve this please follow these steps:

1. Remove the pump from the liner, with the stopper caps placed on the inside.
2. Check the couplings in the 3 pump connections.
3. These couplings can be unscrewed using a small screw driver which will allow these washers to be checked.
4. If these washers are perished or worn, please contact our customer care team below who will be able to provide further assistance.

Watch this video for guidance - ignore the fact the video is about E02, the video will automatically play where it shows about examining the washers.    

 

Please note: The rubber membrane on the inside of the liner will stop some of the water but not all of it. There may be some water in the massage seam of the spa. There is then a non-return valve on the inside of the pump which will stop water from going into the pump.

If the steps provided above, do not resolve the issue please contact our Customer Care team below.