Water Leaking From Liner

If your water levels have dropped or you have spotted water around your hot tub, it could be that your Lay-Z-Spa liner is leaking water. We recommend the following troubleshooting steps to get your back enjoying your Lay-Z-Spa:

Step 1 - Check if the drain plug is leaking

We would suggest checking the drain plug - the plug inside your Lay-Z-Spa. Make sure it is properly closed by pressing down firmly. Monitor the spa water levels and check for any puddles underneath the hot tub.

Step 2 - Check if water is leaking into the air chamber of the liner

Please check the liner for any split seams that may be allowing the water to flow into the air chamber. You may also be able to see bubbles of air rising in the water. It may be difficult to get the water out of the liner at this stage. Please note condensation is not covered under the manufacturers warranty.

If you are still within your warranty period, please contact our Customer Care team below who will be able to assist you further. If you're no longer within your warranty period, you can purchase replacement liners here.

Step 3 - Check if water is leaking from connections between the pump and liner

Attach the stopper caps to the inside of the liner, disconnect the pump unit, and move the pump unit away from the liner. Check the washers are all in place and not perished or missing. When you connect the pump back to the liner be careful not to cross thread the connections. Then activate the AirJet massage function to force the water back into the liner and reset the non-return valve.