Lay-Z-Spa support

No problem. We're here to help and setting up a Lay-Z-Spa is easy.

You can find all our setting up & getting started advice here.

To register your Lay‑Z‑Spa warranty please complete our registration form here.

For all information regarding your Lay‑Z‑Spa warranty and T&C's please visit our warranties page here.

We accept the following payment methods:

• MasterCard
• Visa
• PayPal
• Klarna
• American Express
• Shop Pay
• Apple Pay
• Google Pay

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorisation fails, we reserve the right to cancel your order without notifying you.

We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

You will be charged for your order as soon as it is placed unless you placed your order using the Klarna payment method.

All payments for orders placed using Klarna will start from the day your order was dispatched from our warehouse. You will receive an email from Klarna to confirm this.

We are sorry to hear this.

Sometimes, payments that are declined (for a variety of reasons including billing address being incorrect) can be held by your bank as a ghost payment.

Please rest assured, the payment(s) will be returned to you, but we would recommend speaking with your bank to confirm the transaction status.

If you have any further questions regarding this please contact our Customer Care team.

If you find that your discount code is not working, then please check the below:

• You can only use one discount code per order.
• As our discount codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and most codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website.
• Some codes will only work for specific people or on specific items. If you have received the code in an email from us, then the code may also be locked to that email address. Make sure you are trying to use the code using your account that has the same email address as we sent the code to.

If your discount code is still not working after checking all the above, then please get in touch with our Customer Care Team.

If you are using a discount code on your order you can only use one code per order.

For more information about discount codes view our T&C’s here.

You can find all our delivery options, times and prices that we offer on our delivery & returns information page here.

You can track the progress of your order on our order tracking page here.

Once your order has been dispatched from our warehouse your tracking information will provide you with the most up-to-date location of your order.

You can find your order tracking information on your order dispatched email. If you did not receive this order dispatched email and are unsure on your order number to look up your tracking information, we recommend checking the 'My Orders' tab within your account login. Provided that you placed your order using your account, you will be able to find your order number here.

Please note, your tracking information will only work once your order has been dispatched from our warehouse and scanned by the courier. You will receive an email from us letting you know once your order has been dispatched.

Please be advised that if you have purchased extra items alongside your spa you will receive two separate deliveries/parcels via a separate courier.

Our couriers are always trying their best to get your entire order to you. Your tracking will provide you with the latest dates, so we recommend checking your tracking for up-to-date information.

If the rest of your order still does not arrive after the expected delivery date, please let us know below and a member of our Customer Care team will do their best to help you.

Unfortunately, as Lay‑Z‑Spa UK, we are unable to ship orders internationally. All shipping destinations are identified at checkout.

For more information regarding the countries we deliver to please visit our Delivery & Returns page here.

If you're located outside the UK and looking to purchase a Lay-Z-Spa, use your local search engine to see what's available in your region

If you have pre ordered an item, you can view the expected delivery date on your order confirmation.

Remember the date provided is an estimate. You will also receive another email from us once your order has been dispatched.

Please note: Orders containing pre order items will be sent out in full when all items are in stock. Please contact our Customer Care team below with your order number if you would like any in stock items you have ordered to be delivered separately before the pre order item.

We are sorry to hear you order has not been delivered yet. Please note that during busy periods couriers might not be able to deliver when expected

Step 1: Check the estimated delivery date - This can be found on your order confirmation email. Please remember this time frame provided is an estimate. To see up to date progress of your order please track your order.

Step 2: If you’ve waited until your expected delivery date and still haven’t received your order, please allow an extra few days for your order to be delivered. Our couriers are always trying their best to get your order to you. Your tracking will provide you with the latest dates.

If you order still does not arrive, please contact us below and a member of our customer care team will do their best to help you.